Terms of Service
Last updated: February 1, 2025
Master Subscription Services Agreement
This Sites Master Subscription Services Agreement (“Agreement”) is entered into by and between Verdensvev Inc. (“we” or “Sites”) and the Subscriber identified in the Services Order Form (“you” or “Subscriber”) effective as of the Effective Date of the Service Order Form. Verdensvev Inc. and Subscriber shall individually be referred to as a “Party” and collectively as the “Parties.”
In consideration of the mutual representations, warranties, and covenants herein contained, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties hereby agree as follows:
1. Definitions
The following terms shall be capitalized throughout this Agreement and shall be defined as follows:
Authorized Users
The term “Authorized Users” refers to all individuals in the Subscribing Department specified in the Order Form and authorized by the Subscriber to access and use the Services.
Sites Platform
The term “Sites Platform” or “SP” refers to the interface and associated software allowing an Authorized User of the SP to create, modify, and publish Websites, including the ability to alter the design, structure, and styling of Websites.
Cloud Integration Services
The term “Cloud Integration Services” refers to third-party design, marketing, and analytic cloud services offered by Sites for integration within Subscriber’s Website(s) as part of the Services.
Content
The term “Content” shall mean any and all text, data, code, software, graphics, information, images, audio, visual or audiovisual combinations, or other materials submitted, uploaded, imported, communicated, or exchanged to facilitate the provision of Services under this Agreement.
Subscriber Content
The term “Subscriber Content” refers to any Content submitted, uploaded, imported, integrated, communicated, or exchanged through the Platform by Subscriber, including any user-generated Content.
Subscriber Client
The term “Subscriber Client” refers to a client of Subscriber on whose behalf Subscriber is utilizing and/or managing the Services.
Sites Trademarks
The term “Sites Trademarks” shall mean any trademarks, service marks, design marks, symbols, logos, and/or other indicia of source owned or used under license by Verdensvev Inc., and all goodwill associated therewith.
Subscriber and/or Subscriber's Client's Trademarks
The term “Subscriber and/or Subscriber’s Client’s Trademarks” shall mean any trademarks, service marks, design marks, symbols, logos, and/or other indicia of source owned or used under license by Subscriber and/or Subscriber’s Client, and all goodwill associated therewith.
Properties
The term “Properties” refers collectively to Subscriber Content and Subscriber and/or Subscriber’s Client’s Trademarks.
Platform
The term “Platform” refers to software and software services owned and operated by Sites, and Sites’s mobile applications.
Seat
The term “Seat” means a unique login identification and password combination for accessing specific Services. An individual Seat must be uniquely assigned to no more than one (1) Authorized User.
Services
The term “Services” means the Sites Platform and any other software or creative services that may be specified on the Order Form and are hosted or managed by Sites.
Website(s)
The term “Website(s)” means a collection of related Web Page(s) under a unique Subdomain, Root Domain, and Top Level Domain combination. (By way of example, in the Website address www.sites.design, "www" is the "Subdomain", "sites" is the "Root Domain", and "com" is the "Top Level Domain").
Web Page
The term “Web Page” means a document accessible on the internet via a common Subdomain, Root Domain, and Top Level Domain combination. (By way of example, blog.sites.design, blog.sites.design/page1, and blog.sites.design/page2 are separate Web Pages located at the Website blog.sites.design.)
Order Form
The term “Order Form” refers to the attachment identified as “Exhibit A-_” to this Agreement that is mutually agreed to in writing by the parties and contains additional terms that are incorporated by reference into this Agreement.
2. Services
Pursuant to this Agreement, the Parties may mutually agree upon specific Services on the Platform to be provided by Sites to Subscriber as further specified within any Order Form. The terms of any Order Form shall be incorporated by reference as though fully set forth herein and shall be sequentially numbered as follows: Exhibit A-1, Exhibit A-2, etc. To the extent the Order Form provides conflicting terms to this Agreement, the terms of the Order Form shall prevail.
3. Authorized Users
Access by Subscriber and its Authorized Users shall be subject to the terms and conditions of this Agreement. Authorized Users of a specific Service are not permitted to use other Services unless otherwise specified in an Order Form. Subscriber shall maintain the confidentiality and security of account login information.
4. User License Agreement (“EULA”)
Sites hereby grants Subscriber a limited, non-exclusive, non-sublicensable, non-transferable, non-assignable (except as permitted under Section 21(f)), worldwide revocable license to access and utilize the Services under the terms of the Order Form.
Utilization
This EULA grants Subscriber the right to access and utilize the Services only for the number of Website(s) and page views applicable to the subscription plan designated in the Order Form.
Authorized Access
Subscriber shall use commercially reasonable efforts to prevent unauthorized access to or use of the Services and notify Sites promptly of any such unauthorized access or use.
Cloud Integration Services Exclusion
Sites’s EULA excludes any Cloud Integration Services incorporated by Subscriber in connection with Subscriber’s access and use of the Services. Subscriber’s license to integrate such Cloud Integration Services is subject to the terms and conditions imposed by each third-party service selected by Subscriber.
Support
Subscriber shall designate an Authorized User to be the administrator. Sites will provide Authorized Users with the Support Levels described in Exhibit B and provide the Services in compliance with the terms of the Service Level Agreement set forth in Exhibit C.
5. Intellectual Property
All right, title, and interest in the Platform (and its component parts) and in any ideas, know-how, code, derivative works, or intellectual property rights (i) associated therewith or (ii) which result from the provision of Services, including, without limitation, any enhancements or modifications made to the Platform, shall at all times remain solely and exclusively the property of Sites or its licensors. Subscriber shall take no action inconsistent with such title. Subscriber and/or Subscriber’s Client shall retain all right, title, and interest in the Website(s) and Properties.
6. Content and Trademark License
Subscriber hereby grants to Sites a non-exclusive, royalty-free, fully paid-up, non-assignable (except as permitted pursuant to Section 21(f)), worldwide right and license to collect, process, store, host, copy, transmit, and display any and all Website(s) and Properties in all media now known or hereinafter created, for purposes of providing the Services during the Subscription Term.
7. Subscription Fees and Term Payment
Subscriber shall pay to Sites the Subscription and other service fees as specified in the Order Form. Payment of all fees shall be due as specified in the Order Form according to the payment terms and method selected in the applicable Order Form.
Late Payments
Sites may suspend or terminate services for payments that are more than thirty (30) days past due. Past due payments will accrue interest at the greater of 1.5% monthly or the highest interest rate allowable under applicable law.
Taxes
Subscriber is responsible for paying any applicable governmental sales, use, value-added, commodity, harmonized, and other taxes imposed on the purchase or use of the Subscription Services. To the extent Sites is required to collect such taxes, the applicable tax will be added to Customer’s billing account.
Subscription Term
The term of this Agreement will commence on the Effective Date and shall continue for the periodic Subscription Term identified in the applicable Order Form, and any renewal thereof (“Subscription Term”), unless earlier terminated pursuant to the terms of this Agreement.
No Refunds
Except in the event of a material, uncured breach by Sites, the Subscriber shall be responsible for all fees for the entire Subscription Term. Fees will not be prorated upon cancellation and/or termination, and all fees paid through the date of termination are nonrefundable.
8. Subscription Renewal Notice
Except as otherwise specified in the Order Form, Services will automatically renew for subsequent periodic terms equal to the expiring Subscription Term, unless either Party provides written notice of non-renewal at least sixty (60) days before the end of the applicable Subscription term. The fees for the automatic renewal term will be the same as that during the immediately prior term (exclusive of initial discounts or fees for optional upgrades, additional products, licenses, or integrations over and above the base Services rate) unless Sites provides prior written notice of a fee increase at least ninety (90) days before the end of the applicable Term.
Price
Sites may increase the Services fees by an amount not to exceed the greater of: (a) 5% or (b) Consumer Price Index for all Urban Consumers (CPI-U), U.S. City Average, All Items. Sites shall provide written notice of its intent to increase the Services fees, along with the amount of any such proposed increase, no later than ninety (90) days prior to the expiration of the Initial, or any Renewal, Term.
9. Use Restrictions
Subscriber will not, directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, know-how, or algorithms relevant to the Services or any software, documentation, or data related to the Services. Subscriber will not make the Services available for the benefit of any third party or sell, resell, license, sublicense, distribute, rent, or lease the Services to any third party for any purpose, commercial or otherwise.
10. Back-Up Data Responsibility
Sites will use good faith efforts to back up data periodically. Backups are intended for internal use to attempt to quickly restore a website; however, Sites cannot guarantee that a backup will be available for restoration upon Subscriber’s request. Subscriber shall be responsible for backing up all Subscriber Content to prevent potential data loss.
11. Confidentiality & Non-Disclosure
In utilizing the Services, Sites may have access to Subscriber’s confidential and proprietary Content (“Confidential Information”). To the extent such Confidential Information is disclosed to Sites:
Non-Disclosure Obligation
Sites shall not disclose any Confidential Information to any third party for any reason without Subscriber’s prior written consent, other than its employees or agents who have a need to know about such information in order to provide the Services.
Required Disclosure
In the event Sites is requested or required by legal process to disclose any of the Confidential Information, Sites shall give Subscriber prompt notice so that Subscriber may seek a protective order or other appropriate relief prior to any such disclosure. In the event that such protective order is not obtained, Sites shall disclose only that portion of the Confidential Information that its legal counsel advises that it is legally required to disclose and shall work with the owner of such Confidential Information to minimize the extent and effect.
Safeguarding Confidential Information
Sites agrees to protect the security of Confidential Information according to all applicable laws and regulations, by commercially acceptable standards, and no less rigorously than it protects its own confidential information, but in no case less than reasonable care. Sites will implement, maintain, and use appropriate administrative, technical, and physical security measures to preserve the confidentiality, integrity, and availability of the Confidential Information.
12. Objectionable Content
Sites is not responsible for, and does not endorse, any Subscriber Content posted on the Platform. Sites does not have any obligation to prescreen, monitor, edit, or remove any Subscriber Content. Sites shall not be liable for any damage or harm resulting from the uploading, posting, or submission of any Subscriber Content.
13. Privacy
Each Party shall comply with all applicable privacy laws and regulations relating to the collection, use, transfer, disclosure, and/or storage of personal information arising from or relating to the provision and/or use of the Services. Sites certify they understand the restrictions relating to Personal Information shared by Subscriber and shall comply with the obligations outlined in the CCPA Addendum attached hereto as Exhibit D and as otherwise required under applicable law.
14. Representations and Warranties
By Subscriber: Subscriber represents and warrants that
- Proprietary Rights: Subscriber has all right, title, interest, and authority to upload, submit, and integrate the Properties, including the right to publish and distribute by electronic and digital means; and
- Non-Infringing: The Properties do not (a) violate, infringe, or misappropriate on the rights associated with any third parties, including, but not limited to, privacy rights, copyright, trademark, trade secrets, patents, or other intellectual property rights of any third party, or (b) violate any statute, law, ordinance, or regulation.
By Sites: Sites represents and warrants that
- Platform Rights: Sites has all right, title, interest, and authority to provide the Platform and allow its use by Subscriber; and
- Non-Infringing: The Platform does not (a) violate, infringe, or misappropriate on the rights associated with any third parties, including, but not limited to, privacy rights, copyright, trademark, trade secrets, patents, or other intellectual property rights of any third party, or (b) violate any statute, law, ordinance, or regulation.
By Both Parties: Each Party represents and warrants that
- Good Standing: Each Party is a business duly incorporated and in good standing under the laws of its state of incorporation.
- Corporate Authority: Each Party has all requisite corporate power and authority to execute, deliver, and perform its obligations under this Agreement.
- Compliance with Applicable Laws: Each Party shall comply with all federal or state laws or regulations applicable to the performance of its obligations under this Agreement.
Export Compliance
Services may be subject to export laws and regulations of the United States and other jurisdictions. Each Party represents that it is not named on any U.S. government denied-party list. Subscriber shall not permit access or use of any Services in a U.S. embargoed country (currently Cuba, Iran, North Korea, Sudan, Syria, or Crimea) or in violation of any U.S. export law or regulation.
15. Termination
Automatic Termination
This Agreement shall automatically terminate upon the bankruptcy or insolvency of either Party.
Breach
Either Party may terminate this Agreement if the other Party breaches any material provisions of this Agreement and fails to cure such breach within thirty (30) days after receipt of written notice of such breach.
Effect of Termination
During the thirty (30) day period following termination or expiration of the Subscription Term, Sites will, upon Subscriber Request, grant Subscriber access to the Services for the sole purpose of permitting Subscriber to retrieve Subscriber Content. After expiration of the thirty (30) day period, Sites shall, without liability or obligation of further notice to Subscriber, delete Subscriber’s Account and Subscriber Content.
Survival
The following Sections survive termination of this Agreement: Individual Binding Arbitration, Intellectual Property, Content and Trademark License, Confidentiality & Non-Disclosure, Disclaimer of Warranties, Indemnity, Limitation of Liability, and Governing Law.
16. Individual Binding Arbitration
Any claim or controversy with Sites arising out of or relating to the Platform, Services, and/or this Agreement (including its formation, interpretation, performance, and breach) shall be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, excluding any rules or procedures governing or permitting class actions. Any judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The Federal Arbitration Act shall govern the interpretation and enforcement of this Agreement. The AAA’s rules, as well as forms for initiating arbitration proceedings, are available at www.adr.org.
17. Disclaimer of Warranties
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO SUBSCRIBER THROUGH THE PLATFORM, INCLUDING ANY “BETA” RELEASES, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SITES DOES NOT REPRESENT OR WARRANT THAT THE PLATFORM, INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES (I) WILL BE UNINTERRUPTED, TIMELY, OR SECURE, (II) WILL BE FREE OF DEFECTS, INACCURACIES, OR ERRORS, (III) WILL MEET SUBSCRIBER’S REQUIREMENTS, OR (IV) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE SUBSCRIBER USES. EXCEPT WHERE PROHIBITED BY LAW, SITES EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY AND WILL NOT BE LIABLE FOR SUBSCRIBER’S USE OF OR RELIANCE ON THE PLATFORM, INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES.
18. Disclaimer of Third-Party Conduct
SITES DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO SUBSCRIBER’S USE OF THE PLATFORM, INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES. SITES DOES NOT CONTROL ANY THIRD-PARTY LINKS, SERVICES, GOODS, RESOURCES, AND INFORMATION ON THE PLATFORM.
19. Limitation of Liability
EXCEPT WITH RESPECT TO (I) THE PARTIES’ INDEMNIFICATION OBLIGATIONS HEREIN AND (II) A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS UNDER THIS AGREEMENT, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS, SECURITY BREACH, LOST DATA, OR LOSS OF GOODWILL) ARISING OUT OF, RELATING TO, OR CONNECTED WITH THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT WITH RESPECT TO (III) THE PARTIES’ INDEMNIFICATION OBLIGATIONS HEREIN AND (IV) A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS UNDER THIS AGREEMENT, IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT EXCEED THE FEES PAID BY SUBSCRIBER IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
20. Indemnity
By Sites
Sites agrees to defend Subscriber and its subsidiaries, affiliates, officers, directors, shareholders, employees, representatives, agents, volunteers, attorneys, managers, licensors, business partners, and each of their respective successors and assigns (the "Subscriber Indemnified Parties") and to pay (1) any damages awarded by a court of competent jurisdiction against the Subscriber Indemnified Parties, and (2) direct expenses, including reasonable attorneys' fees (but excluding any lost revenues, lost profits, or other consequential economic damages of Subscriber Indemnified Parties) arising out of or relating to a third-party claim that the Services infringe another person's U.S. patent, copyright, trade secret, or trademark.
By Subscriber
Subscriber agrees to defend Sites and its subsidiaries, affiliates, officers, directors, shareholders, employees, representatives, agents, volunteers, attorneys, managers, licensors, business partners, and each of their respective successors and assigns (the "Sites Indemnified Parties") and to pay (1) any damages awarded by a court of competent jurisdiction against the Sites Indemnified Parties, and (2) direct expenses, including reasonable attorneys' fees (but excluding any lost revenues, lost profits, or other consequential economic damages of the Sites Indemnified Parties) arising out of or relating to a third-party claim that Subscriber's Content infringes another person's U.S. patent, copyright, trade secret, or trademark.
Notice
The Parties’ obligations under this Section will be conditioned upon the affected Party promptly notifying the other in writing of the existence of any such claim, giving the Indemnifying Party full authority to conduct the defense and settlement of the claim, at the Indemnifying Party’s expense and with counsel of the Indemnifying Party’s selection, and cooperating fully with such counsel.
21. Miscellaneous
Force Majeure
Sites will not be liable or responsible for any delays in providing the Services, or for failing to provide the Services, as a result of any event beyond its reasonable control, including, without limitation, adverse weather conditions, internet outage, or interruption of service, telecommunications or power outage, denial of service attacks, fire, flood, civil disobedience, labor disruptions, strikes, lockouts, freight, embargoes, terrorism, natural disaster, war, or acts of God.
No Agency
No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.
Severability
The validity or enforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement.
Modifications
No modification of this Agreement shall be effective unless it is in writing and signed by an authorized representative of each Party.
Choice of Law
This Agreement shall be governed by and construed and enforced under the laws of the State of California, without regard to or application of California’s conflict of law principles. The Parties consent to the jurisdiction of the State of California, and venue in the County of San Francisco, about any controversy or claim arising out of or relating to this Agreement, or the breach thereof.
Assignment
Neither Party shall assign any of the rights or obligations under this Agreement without the prior written consent of the other Party, which consent shall not unreasonably be withheld. However, consent is not required for an assignment of this Agreement in connection with a change of control, merger, stock transfer, sale, or other disposition of substantially all the assets of the assigning Party’s business.
Successors and Assigns
This Agreement is binding on and inures to the benefit of the Parties and their respective successors and permitted assigns.
No Waiver
No failure or delay by a Party exercising any right, power, or privilege under this Agreement will operate as a waiver thereof.
Interpretation
Headings are for reference purposes only and do not limit the scope or extent of such section.
Notices
All notices required or permitted to be given under this Agreement will be in writing and delivered to Verdensvev Inc. at: TIME USA LLC, 1095 Sixth Avenue, New York, NY 10036, United States and Subscriber at the billing address on the Order Form or as otherwise specified in writing by Subscriber.
Counterparts
This Agreement may be executed in two or more counterparts, each of which shall constitute an original and all of which shall be deemed a single agreement.
Execution
Either Party may execute this Agreement electronically or with either a manual or digital signature. “Digital signature" means an electronic identifier intended by the Party using it to have the same force and effect as a manual signature. A signed copy of this Agreement delivered via facsimile or other means of electronic transmission shall be deemed to have the same legal effect as delivery of an original executed copy of this Agreement.
22. Entire Agreement
This Agreement and the Order Form comprise the entire agreement between the Parties and supersedes all prior or contemporaneous agreements, written or oral, between the Parties regarding the subject matter contained herein.
EXHIBIT B
Site Support Levels
Sites provides SP customer support during the standard business hours of Monday–Friday (8:00AM–6:00PM Pacific Time). All issues shall be supported during standard business hours. Support will not be available on weekends and certain U.S. holidays.
Subscribers may submit support inquiries 24 hours per day, 7 days per week either through Sites’s online chat application within the Sites Platform, by email at support@sites.design, or through the support link at www.sites.design. Sites’s online knowledgebase, including frequently asked questions, can be found at support.brandcast.com 24 hours per day, 7 days per week.
Sites commits to make reasonable commercial efforts to respond to Subscriber inquiries within 24 business hours following receipt of inquiry. Target resolution times for support inquiries are based on severity level as follows:
Security Level | Impact | Target Resolution Times |
Severity 1 (Critical Severity) | Halts Subscriber’s business operations and no procedural workaround exists. | Four (4) business hours from when a support ticket/inquiry is received by Sites. |
Severity 2 (High Severity) | High impact to portions of Subscriber’s business operations and no procedural workaround exists. | One (1) business day from when a support ticket/inquiry is received by Sites. |
Severity 3 (Medium Severity) | Medium-to-low impact on Subscriber’s business, but Subscriber’s business continues to function, including by using a procedural workaround. | Five (5) business days from when a support ticket/inquiry is received by Sites, which may include a procedural workaround to address the issue. |
Severity 4 (Low Severity) | Low-to-no impact on Subscriber’s business or the performance or functionality of the service. | No specific target resolution time, but may include a procedural workaround to address the issue. |
EXHIBIT C
Sites Platform Service Level Agreements
This SP Service Level Agreement (“SLA”) details the service level targets associated with the Sites Platform (“SP”). As of the Effective Date, the SP is hosted on Amazon Web Services (“AWS”). The SLA applies only to the systems environment within AWS’s data center facilities (or any alternative data center facilities) which are operated for the benefit of the SP.
1. Sites SP Uptime Commitment
Subject to the terms of this SLA, Sites will provide the SP at 99.9% Availability each calendar month (the “Uptime Commitment”) as defined below.
The availability of the SP for a given month will be calculated according to the following formula (referred to herein as the “Availability”), where: total minutes in the month = TMM; total minutes in the month unavailable = TMU; and: Availability = ((TMM - TMU) x 100) / TMM.
The SP will not be deemed unavailable for any downtime or outages excluded from such calculation by reason of the exceptions set forth below in this SLA.
2. Maintenance and Other Exceptions from TMU
The SP will not be considered to be unavailable for any outage that results from any maintenance performed by Sites of which the Subscriber is notified at least 24 hours in advance and will last for no more than one (1) hour in duration (“Planned Maintenance”), provided that Sites will not perform Planned Maintenance (i) more frequently than twice per month or (ii) during normal business hours.
The SP will not be considered unavailable for any outage caused by (i) Subscriber content deployed on the SP or Subscriber application programming, (ii) acts or omissions of Subscriber or its agents, (iii) failures of software, equipment or facilities provided by Subscriber (for example, third-party services deployed or integrated with the SP), (iv) network unavailability or bandwidth limitations outside of the SP; (v) factors outside of Sites’s reasonable control, including any Force Majeure events, denial-of-service attacks on Subscriber’s Websites or systems, Subscriber’s internet access, or issues with the underlying AWS services beyond the demarcation point of the SP.
The SP will not be considered unavailable for the browser or domain name system caching that may make Subscriber's Website pages appear inaccessible to some viewers when others can still access them.
3. Remedies
This SLA provides the Subscriber's sole and exclusive remedy for Sites’s failure to provide the Sites Managed Service Offerings or meet the Uptime Commitment. All commitments are subject to the limitations and exclusions set forth herein.
If the Availability of the Sites Managed Service Offerings for a given month is less than the applicable Uptime Commitment, but 99% or higher, the Subscriber will receive a 5% service credit against its subsequent payment obligations (“Service Credit”) for the affected Sites Managed Service Offerings for such month. If the Availability of the Sites Managed Service Offerings for a given month is 98% or higher but lower than 99%, the Subscriber will receive a 10% Service Credit for the affected Sites Managed Service Offerings for such month. If the Availability of the Sites Managed Service Offerings for a given month is lower than 98%, the Subscriber will receive a 25% Service Credit for the affected Sites Managed Service Offerings for such month. Credits are exclusive of applicable taxes charged to Subscriber or collected by Sites.
To receive service credits, Subscriber must submit a written request to accounting@sites.design within 30 days after the end of the month in which the Sites Managed Service Offerings failed to meet the Uptime Commitment, with sufficient evidence (including a description of the incident and duration of the incident), or Subscriber’s right to receive service credits for such unavailability will be waived. If the Subscriber is not current in its payment obligations when an outage occurs, remedies may accrue, but service credits will not be issued until the Subscriber becomes current in its payment obligations.
Sites use a third-party service provider (“Monitoring Service Provider”) to monitor Availability on an ongoing basis. All measurements of Availability will be calculated on a monthly basis for each calendar month during the Term based on the records of such Monitoring Service Provider. The Monitoring Service Provider’s records regarding System Availability will be final and each Party agrees not to dispute such records.
EXHIBIT C
CCPA Data Processing Addendums
This CCPA Data Processing Addendum (“Addendum”) forms a part of the Sites Master Subscription Services Agreement by and between Sites and Subscriber (the “Agreement”). The parties enter into this written amendment to the Agreement under the requirements of the California Consumer Privacy Act, California Civil Code Section 1798.100 et seq., (“CCPA”) as it pertains to Sites’s processing of Personal Information of California residents and agree as follows:
1. Definitions
For purposes of this Addendum, the following terms shall be defined according to CCPA Section 1798.140 as follows:
“Consumer”
This means a natural person who is a California resident, as defined in Section 17014 of Title 18 of the California Code of Regulations, as that section read on September 1, 2017, however identified, including by any unique identifier.
“Delete”
This means the process to remove, obliterate, destroy or erase all written, electronic or other forms of information such that it cannot be retrieved in any fashion.
“Personal Information”
This means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or household and shall include, but is not limited to the examples of personal information identified in Cal. Civ. Code Section 1798.140(o) of the California Consumer Privacy Act.
“Sell”
Means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s Personal Information by the business to another business or a third party for monetary or other valuable consideration.
“Service Provider”
This means an entity that processes information on behalf of the Subscriber and to which the business discloses a Consumer’s Personal Information for a business purpose under a written contract. means a sole proprietorship, partnership, limited liability company, corporation, association, or other legal entity that is organized or operated for the profit or financial benefit of its shareholders or other owners, that processes information on behalf of a business and to which the business discloses a consumer’s personal information for a business purpose according to a written contract, provided that the contract prohibits the entity receiving the information from retaining, using, or disclosing the personal information for any purpose other than for the specific purpose of performing the services specified in the contract for the business, or as otherwise permitted by this title, including retaining, using, or disclosing the personal information for a commercial purpose other than providing the services specified in the contract with the business.
2. Service Provider Designation
Sites and Subscriber agree that Sites is (a) acting as a Service Provider as defined by the CCPA and (b) processing a Consumer’s Personal Information on behalf of Subscriber solely for the specific business purpose of performing the services outlined in the Agreement.
3. Scope of Processing Authority
Sites shall not retain, use, or disclose a Consumer’s Personal Information for any purpose other than for the specific purpose of performing the services outlined in the Agreement.
4. Prohibited Use
Sites shall not Sell any Consumer Personal Information shared by Subscriber with Sites. Sites further agree not to retain, use or disclose Consumer Personal Information obtained from Subscriber (i) outside the direct relationship between Subscriber and Service Provider, and (ii) for any purposes other than for providing the services specified in the Agreement.
5. Deletion
Upon Subscriber’s written request, and subject to and following all applicable laws, Sites agrees to promptly delete any Consumer Personal Information.
Sites certify that it understands the foregoing restrictions relating to Consumer Personal Information shared by Subscriber and shall comply with the obligations set forth herein and as otherwise required under applicable law.